TERMS AND CONDITIONS 

PRIVATE TUITION

  • Each booking is by the term and each term is a 10-week commitment (we run our terms in line with the NSW Public School term, so this will sometimes be 9 weeks depending on what day of the week your lesson falls).

  • Full payment of student tuition fees is required by Week 2 of term, one reminder will be sent after this and a late fee of $40 will occur once the second due date has expired.

  • Studio K Music requires 24 hours notice if a student is unable to attend a lesson. Please advise student absences by emailing studiokenquiry@gmail.com

  • Studio K Music offers one make up lesson per school term if 24 hours notice is provided. The make-up lesson will be held at a time that is convenient for both teacher and student.

  • If less than 24 hours notice is given then no make up lesson will apply.

  • A make-up lesson MUST be taken during the term and will not be carried over to the next term. If a lesson is missed by the student it is the student’s responsibility to contact Studio K Music to arrange a suitable make-up lesson time.

  • If one of our teachers is absent for a lesson, a make up lesson will be organised at a time convenient for both teacher and student during the term.

  • If Studio K Music cancels a lesson with less than 24 hours notice, your account will be
    fully credited for that lesson, either through a deduction towards the following term’s fees or via refund.

  • Studio K Music does not refund lessons due to change of mind or unmet expectations. Lessons are not transferable.

FOUNDATIONS IN MUSIC GROUP CLASSES

  • If you are attending our class in person, it will be capped at a maximum of 10 students, to allow for social distancing and optimal interaction benefits.

  • If you are attending our class online and do not make it in time, you may request to attend another online class scheduled for that week at no extra cost.

  • We are unable to provide refunds or a make-up lesson if you are unable to attend a scheduled group lesson in person or a rescheduled online lesson.

  • If a tutor is unable to deliver a group lesson, a substitute tutor will deliver the lesson.

  • If Studio K Music cancels a lesson you will be fully credited for that lesson.

  • Studio K Music does not refund lessons due to change of mind or unmet expectations. Lessons are not transferable.

ONLINE SHORT COURSES

  • A minimum of 4 students is required for a short course to run otherwise we cannot proceed.

  • To book your spot, the course fee must be paid in full. In the event the course cannot go ahead (ie not enough numbers) we will fully refund you.

  • Once the course commences, we are unable to provide refunds or a make-up lesson if you are unable to attend a session. However, as the course is delivered online, we are able to record each session and make it available for 7 days to ensure progress can still be made.

  • If Studio K Music needs to cancel one of the sessions within the course, we will first endeavour to reschedule before then offering a recording so the content can still be accessible throughout the week and momentum is not lost. If you receive only the recording a $100 refund will be made to compensate the 1.5hrs of lost face time.

  • Studio K Music records every session and it will be accessible by the other students attending the current program and the teachers ONLY. Each recording will be available for 7 days post session before it is no longer available for any of the above parties. In signing up, you agree to your child being recorded. We will NEVER use this recording for promotional purposes unless we have gathered permission from all relevant parties in writing.

  • Studio K Music does not refund lessons due to change of mind or unmet expectations. Lessons are not transferable.